Springfield, Ill. (WCIA) — Tired of waiting around all day for maintenance? A newly proposed bill would address that frustration.

Sen. Christopher Belt (D-Swansea) filed SB 3066, requiring service providers to give customers a two-hour appointment window.

If the company fails to arrive in the appointment window, they are then required to notify the consumer an hour before they make it to the residence.

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Belt said the measure is about holding service providers accountable.

“Just over the over time, over the course of months, I kept hearing complaints about the service industry and how they give you this really big window, five-hour window. When you ask them to narrow it down, they really refuse. And in some instances when the consumer wasn’t at home, they get charged fees,” Belt said.

The proposed legislation also protects the consumer’s wallet.

If the service provider violates any of the new rules, and the resident isn’t home upon their arrival, they cannot charge any additional fees.

“The legislation is in and of itself is not punitive, right. It just looks to put safeguards in place for consumer protection,” Belt said.

The bill makes amends to the Consumer Fraud and Deceptive Business Practices Act, originally signed into law in 1967.

The Illinois Senate Judiciary will hear the bill on Wednesday.

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