Sandy Peters doesn't remember anything at all about the crash itself.

She was walking on the pavement with her son just outside Grove Park in south London on his birthday last October, when she was hit by a speeding Forest dockless hire e-bike.

Her face was smashed into a wall and she received very serious and complex injuries. She broke her nose, cheekbones and her teeth.

"I have no recollection of impact of what happened," she tells BBC London.

"It struck me on the right hand side. It was so fast that I have no protective injuries. My face smashed into the brick wall."

WARNING: This story contains pictures of facial injuries that some readers may find distressing.

The experience for Sandy was terrifying. She recalls lying seriously injured on the floor with "this strange sound coming from my mouth, alongside an ocean of blood, which just was pouring out of my nose and my mouth. I could not breathe".

"I had this feeling like a heavy metal grate pressing down on my face.. I was telling myself to get up, but I couldn't get up."

Passers-by dialled 999 with both police and ambulances called to the scene.

Sandy says paramedics then had to put a tube down her throat three times to suck out blood before she was considered safe to be moved.

"I was taken to the local hospital, where I remained for four hours... and then from there, I was blue-lighted to another hospital where I remained for seven days," she explains.

Sandy is still suffering from the effects of the crash.

She has post traumatic stress disorder (PTSD) and her teeth still need fixing, which could cost about £10,000. She doesn't know how she will pay for the dental care.

"Both my cheeks are broken, the whole of my upper jaw is broken. It's out of alignment with my lower jaw.

"And the key concern now is that there was a lot of damage to the teeth," she says.

Following on from the crash, Sandy was angered and upset to learn that the hire operator Forest does not have rider liability insurance, which could cover the costs of a crash if the rider was legally liable for injury to a third party.

"You wouldn't expect them not to have it. It just didn't make any sense," she says.

She has contacted the company but so far no resolution has been offered.

"It was so traumatic, and so fast, and so brutal, and in a place where I should have been safe. I should have been safe on a pedestrian pavement."

As part of its terms and conditions, Forest says those who use their bikes must be aged 18 or over.

Sandy doesn't know who the rider was, but she does know he was under 16 and has been advised there is little chance of her getting financial redress from him.

"That's another point of significance," she says. "Forest bikes have failed on their age verification checks. But how can they monitor that?

"And it was being ridden illegally on the pavement as well. So all of that together, it was quite a shock because my brain is grappling with how am I going to repair my face?

"But there's all the other things, my clothes were ruined, my son's trauma, my trauma... there's a lot in that."

Forest is one of a number of dockless hire e-bike operators in London, owning 20,000 bikes across the capital.

Councils are paid by e-bike hire companies to operate in their boroughs, with riders paying to use the bikes per minute.

Their introduction hasn't been without controversy with many concerns over inconsiderate parking and riding.

Sandy worries time limits may cause Forest users like the one who hit her to ride too fast.

"Forest offer 10 minutes free or whatever. So, was he on a time limit then? What is it that made him ride so fast that he couldn't stop, and that he couldn't do anything about it?" she says.

Sandy is also alarmed councils are giving out operator licences without stipulating that e-bikes must be insured to cover incidents such as hers.

"You would just assume that you've got councils issuing licences. It will be a surprise to people that if you set foot on a Forest bike, you are risking yourself, others, and some potential costs from that, for yourself as a rider.

"All responsibilities are placed on the rider - and no accountability is with the company. "

She is now calling for better controls on hire e-bikes. She wants the government to introduce legislation to make insurance mandatory and for councils to only give out licences where e-bikes are insured to cover incidents like hers.

"And then the companies themselves. If they cannot monitor who is riding these bikes and take better accountability and have that insurance in place... It's all unregulated.

"Everybody needs to take action now. The paramedic said to me, if that had been a small child, they would have been killed."

While she is angry with the e-bike rider who crashed into her, Sandy adds that "hate is not going to heal either of us".

"I actually wish him no harm, because he showed courage... He came back, he talked to the police, he gave his statement, and he's got his whole life ahead of him.

"So my hope is that he will educate his peers."

The English Devolution Bill, which is currently going through parliament, will give Transport for London the powers to regulate and license dockless e-bikes.

London Mayor Sadiq Khan told BBC London the sector was "like the Wild West" and "we desperately need regulation", but that "lobbying [the government] has paid off".

"If this government carries through its promise to bring in regulation around e-bikes, e-scooters, dockless bikes, we hope there should be better standards across London."

He added they he was "really sad what happened to this pedestrian, and it's unfortunate.
I am afraid this is not the only person who is injured as a consequence of the reckless use of dockless bikes and e-scooters".

Forest does have public liability insurance that covers incidents caused by mechanical failures of its bikes. As it stands the law does not require operators to have rider liability insurance.

Any insurance policy would also have exclusions such as a rider cycling on the pavement.

A Forest spokesperson said: "We are saddened to hear of any incident that might have involved one of our bikes.

"We take such matters extremely seriously and are in contact with the individual involved to understand the circumstances of the accident and gather further information to enable a full investigation."

A spokesperson for the London Borough of Sutton said: "The council takes all incidents extremely seriously and we have asked Forest to work with the individual to ensure a thorough investigation is completed.

"When letting contracts to providers, the council upholds the highest standards.

"The council considers the latest legislation and national advice regarding e-bikes to help ensure operators in Sutton observe the highest levels of compliance and safety."

Yet for Sandy, the system and the regulation of dockless e-bikes has failed.

"I think I blame the system, and maybe the bikes and the government, for not having robust systems in place, and no regulation.

"There has to be more regulation. There has to be comeback for injuries such as the physical, and emotional," she says.

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